FAQs

FAQs

FAQs2024-02-21T19:10:40-05:00
Why Choose Ms. Klean?2024-02-25T15:05:20-05:00

We’re not just here to clean; we’re a team that cares about making your home a happy, comfortable space. The folks who started this want everyone on ourteam to give great service. Trust matters when someone’s in your home. The people who started Ms. Klean make sure our team is careful and well-trained, showing care and professionalism in everything we do. With personalized plans, we’re committed to making sure you feel our dedication. Choose Ms. Klean for a top-notch, personalized cleaning that makes your home truly happy.

How does it work when we clean your place?2024-02-25T15:05:06-05:00

At Ms. Klean, we get that talking is important, especially about your stuff and how you want things cleaned. We want you to trust us, so we work hard to give you reliable, not too expensive, really good cleaning. We want to meet what you need and do even better than what you expect.

Which cities do Ms.Klean serve?2024-03-25T16:25:48-04:00

Ms.Klean aims to expand its services across various cities in the Metro Detroit Area. Among the cities where we currently provide and continue to offer our services are Auburn Hills, Berkley, Beverly Hills, Birmingham, Bloomfield Hills, Clawson, Detroit, Macomb, Madison Heights, Rochester, Royal Oak, Shelby Twp, Southfield, Sterling Heights, Troy, Utica, Warren, and West Bloomfield. Contact us today or fill out the form to inquire about our availability in your area.

Do you need to be home every time we clean?2024-03-25T16:22:43-04:00

The decision is yours, we’re fine with whether you’re at home or not.

What do we not clean?2024-03-25T16:21:32-04:00

Curious about the extent of our cleaning services at Ms. Klean? We aim to keep your home a haven of cleanliness while being transparent about what we cover. Our dedicated team handles a wide range of cleaning tasks, ensuring your space is comfortable and tidy. However, there are a few things we prefer not to clean to maintain safety and efficiency such as:

  • Personal Items – Cleaning services may avoid handling personal items such as jewelry, documents, or other valuables to prevent any risk of loss or damage.
  • Pet Waste – Dealing with pet waste, such as cleaning litter boxes or picking up feces, may not be part of the standard cleaning services. Some specialized pet services may handle this instead.
  • Mold Removal – Extensive mold removal might require specialized services due to health and safety concerns. Basic cleaning services may not have the expertise or equipment for such tasks.
  • Heavy or Bulky Furniture Moving – Cleaning services may not be equipped to move extremely heavy or bulky furniture. It’s advisable to discuss furniture moving expectations in advance.
  • Exterior Cleaning – Exterior tasks, like cleaning gutters, windows on higher floors, or power washing the outside of the house, may not be included in standard cleaning services.
  • Pest Control – While general cleaning services can help prevent pest issues, they might not handle the direct removal of pests or infestations.
  • Kids’ Toys – We can organize toys and dust them, however we do not use chemicals to wipe the toys.
  • Inside of Fireplace – Cleaning the inside of fireplaces is not within the standard cleaning services offered by Ms. Klean.
  • Appliances with Risk – Certain appliances that may pose a risk of malfunction won’t be cleaned by Ms. Klean to ensure they work properly.
Can I reschedule a service?2024-02-25T15:04:06-05:00

Absolutely! Life happens, and we get it. Give us a call about 72 hours before your scheduled service, and we’ll make it work. No contracts, just flexibility that fits your schedule.

What if my cleaning day is on a holiday?2024-02-25T15:03:10-05:00

No worries! If it’s a holiday, we’ll reach out to you. We&’ll also remind you of any extra services available. We’re here to make it work for you.

How do I pay?2024-03-25T16:17:37-04:00

We offer a variety of payment options. Please let us know which one works best for you.

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